FREQUENTLY ASKED QUESTIONS

1. How do I place an order?
  1. Simply log on to www.dovecomputers.co.ke,
  2. Please search for your product using our search functionality
  3. Add the product(s) to your cart
  4. Review your cart and proceed to checkout.
  5. Write your billing and shipping details.
  6. Place the order. You can Pay via M-pesa or Pay on delivery.
  1. Send us your request via mail to [email protected].
  2. Call 0726032320 and request a Quotation
  1. All deliveries within Nairobi will be delivered within 1-2 hours provided they are made within our working hours (Monday- Friday 8:30am-6:00pm, Saturday 9:00am-5p:00pm). All orders made outside our working hours or on Sunday will be delivered the next day.
  2. All deliveries outside Nairobi area will be done within 24hrs
  1. Free deliveries on within Nairobi CBD. We charge a small fee which ranges from 200-500 KES for deliveries within the Nairobi metropolitan area.
  2. For orders outside Nairobi, the shipping or delivery fees will depend on the courier service used.
  1. Yes, we deliver to all major towns in Kenya.
  1. Revlon Professional Plaza Biashara Street /Tubman Road Lower Ground Floor, Shop 6
  1. Yes, all our products are covered by standard warranty.
  1. Yes, all our products have return policy. If you have any difficulty, please reach out to us via email [email protected] or call/WhatsApp 0726032320. 

  1. We accept Lipa Na M-Pesa on our official till number 120534 (Dove Computers).

    Bank transfers must be successfully completed upon issuance of an official invoice or equivalent before any deliveries are made.

  1. Call or WhatsApp on +254726032320, Social media platforms or via email at [email protected].

    Facebook: Dove Computers & Accessories

    Twitter:  @dovecomputerske (Dove Computers Kenya)

    Instagram: @dovecomputerske (Dove Computers)

    Physical Address

    Revlon Professional Plaza
    Biashara Street /Tubman Road
    1st Floor After Mezzanine
    Suite 2E

  1. We are currently offering this arrangement only for our pre-certified corporate clients. Please write to us via mail at [email protected] for more clarification or to make a request for this facility.

  1. You can track it by visiting our ‘Track Your Order’ page and enter your order number and billing email. Your order number is available on your order confirmation email that you will receive soon after completing an order on Dove Computers online shop.

  1. Once you have successfully placed an order, you will receive and email confirming the order placement. The email has your order details including order number, billing address etc.

  1. We are currently not accepting third party sellers on our platform. Reach out to us via email [email protected] if you have any questions.

  1. You can cancel your order by calling us via +254726032320 or by simply logging in to your account created while checking out, and cancel the order(s) listed under “My Orders”